Our commitment
Freight is a service business, and a service business needs to be reachable. We want this site to work for every visitor, including people who use screen readers, keyboard navigation, voice control, high-contrast modes, or other assistive technology.
Our goal is to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA wherever practical. We treat that as a target we work toward, not a label to wear. This page is honest about where we are and where the gaps still are.
What we have done
We have built the site with semantic HTML (proper headings, lists, landmarks, and form labels) so that assistive technology can describe the page structure. Interactive elements are keyboard-focusable with visible focus indicators. Images that carry meaning have alternative text; images used purely for decoration are hidden from assistive tech.
We test color contrast against WCAG AA ratios in our brand palette. Page text scales gracefully when the browser zoom is increased, and the layout reflows down to small mobile viewports without horizontal scrolling.
Forms include explicit labels, descriptive error messages, and inputs that don't rely on placeholder-only labels. Buttons describe what they do in their accessible name rather than relying on shape or color alone.
Known limitations
We have not yet completed a formal third-party WCAG audit, so this statement does not claim full conformance, only that we are working toward it. The following are areas we know need more work:
Video. Background and montage videos on the site do not yet carry captions or audio descriptions. They are presented as decoration with no audio cues required to understand the page, but we intend to add captions where the video carries meaningful content.
Motion. Some sections animate on scroll. We respect the operating-system "prefers-reduced-motion" setting where it is implemented, but a small number of components do not yet honor that setting. If reduced motion is important to you, please let us know and we will prioritize the fix.
Third-party content. Embedded widgets, maps, and forms from third parties may not meet the same accessibility bar as the rest of the site. We will replace or work around them where the gap is significant.
PDF documents linked from the site (when present) may not always be fully tagged for screen-reader use. We will make accessible alternatives available on request while we work on tagging the source files.
How we test
We test new pages with keyboard-only navigation, with VoiceOver on macOS and iOS, with NVDA on Windows, and with automated tools such as axe-core. Automated tools catch only a portion of accessibility issues, so we pair them with manual checks of focus order, contrast, and content structure.
Telling us about a problem
If you run into a part of the site you cannot use, we want to know, even small issues. Reach us through our contact page and describe what you were trying to do, what page you were on, and what got in the way. We'll do our best to acknowledge feedback within a few business days.
If you need information that is on this site in a different format (a phone call instead of a contact form, plain text instead of a styled page, a printed copy mailed to you) ask and we will arrange it.
Continuous improvement
Accessibility is not a one-time project. As we update the site, we review changes for accessibility before they ship, and we revisit older pages when we find issues. This page will be updated as our practices and our coverage evolve.